COURSE SPECIFICATIONS

Course Summary

Management & Supervisory Modules
29 modules to help you improve your management skills

Improve your management skills through the courses offered in this program. Learn about effective written and verbal communication, presentation skills, management and leadership, problem-solving and decision-making techniques, and proven project management methods.

1. Basic Conflict Management
2. Cross-Cultural Communications
3. Effective Delegation
4. Effective Meetings
5. Goal Strategies
6. Improving Personal Productivity
7. Personal Leadership Power
8. Refresher on Quality Management
9. Organizing Project Management
10. The Nature of Project Management
11. The Project Mission & Stakeholders
12. Solving Workplace Problems
13. The Five Steps of Problem Solving
14. Understanding the Work Process
15. Basic Telephone Techniques
16. Business Reports & Proposals
17. Business Writing I: Preparation
18. Business Writing II: Organization
19. Communication Skills at Work
20. Delivering Negative Messages
21. Improve Your Speaking Skills
22. Interpersonal Communications
23. Non-Verbal Communications
24. Organizing & Presenting Reports
25. Persuasion & Sales Messages
26. Proactive Communication Models
27. Reactive Communication Models
28. Team Communications
29. Writing Letters, Memos, and E-Mails

Esitmated Program Length: 15.25 Hour(s).

Delivery Options

Self-paced, on-line
Computer-based CD-ROM
Webinar
Webcast

Features

Video			Flash
Audio			Interactive Components
Exercises			Live Instructor
Quizes			Printable Reference Material
Completion Certificate

Pre-Requisites

None.